Crisis Management
7 Days
​
When accidents and natural disasters occur, crisis managers step in to assess the situation and restore order. They handle accidents that occur within the private sector, such as oil spills or product tampering. The crisis manager should have the ability to act decisively under pressure and respond to the public to protect the reputation of the company. Prospective crisis managers should seek training or certification for crisis management.
Outline
Session One:
Course Overview
Session Two:
What is Crisis Management?
Defining Terms
The Crisis Management Team
Creating the Team
Session Three:
Training Leaders and Staff
Training Essentials
Conducting Training
Session Four:
Conducting the Crisis Audit
Why Audit?
Using a Risk Matrix
Session Five:
Performing a Risk Level Analysis
The Four Categories
Case Studies
Session Six:
Developing a Response Process
Pre-Assignment Review
Crisis Response Process
Session Seven:
Consulting with the Experts
Session Eight:
Incident Management Techniques
Case Study
Responding to Incidents
Documenting Incidents
Investigating Incidents
Session Nine:
Working through the Issues
Model Overview
Phase One
Phase Two
Phase Three
Types of Decisions
Session Ten:
Establishing an Emergency Operations Center
EOC Considerations
Who is In Charge?
Session Eleven:
Building Business Continuity and Recovery
Creating Continuity
Essential Crisis Plan Elements
Session Twelve:
Walliallia
Background
Exercise One: Gas Line Explosion at Water Plant
Exercise Two: How are you Feeling?
Exercise Three: The Last Question
Session Thirteen: Recovering and Moving On
Initial Adjustments
Working Things Out
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan